Refund policy

Returns

Our return policy is valid for 30 days. If you purchased the item more than 30 days ago, we regret that we will be unable to provide a refund or exchange.

For returns, your item must be unused, in its original condition, and in its original packaging.

Some items are not eligible for return. For example, perishable items such as food, flowers, newspapers, or magazines are not eligible for return. Additionally, intimate apparel or hygiene products, hazardous materials, and flammable liquids or gases are also not eligible for return.

Other non-returnable items include:

All customized products are non-returnable.

Gift cards

Any item not in its original condition, damaged, missing parts, or stained (not due to our fault)

Any item returned more than 30 days after receipt.

Refunds (if applicable)

After receiving and inspecting your return, we will send you an email notification that we have received it. We will also notify you whether your refund request has been approved.

If approved, we will process your refund and automatically return the funds to your credit card or original payment method within a few days.

Delayed or Unreceived Refund (if applicable)

If you have not yet received your refund, please check your bank account again.

Then contact your credit card company. Refunds may take some time to be credited to your account.

Next, contact your bank. Refunds typically take some processing time.

If you have completed all the above steps but still have not received your refund, please contact us: jinmotiancheng@google.com

Special Offers (if any)

Only regular-priced items are refundable; special offer items are non-refundable.

Exchanges (if any)

We only exchange defective or damaged items. If you need to exchange the same item, please email {jinmotiancheng@google.com} and send your item to: {Dongtian Fruit Estate Warehouse, Jinhua Street, Gaoyang County, Baoding City, Hebei Province, China}.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate equal to the refund amount. We will mail the gift certificate to you upon receiving the returned item.

If the item was not marked as a gift at the time of purchase, or if the giver shipped the order to themselves and then forwarded it to you, we will refund the giver, who will be notified of your return.

Return Instructions

To return an item, please mail it to: {Dongtian Fruit Estate Warehouse, Jinhua Street, Gaoyang County, Baoding City, Hebei Province, China}

You are responsible for the return shipping costs. Return shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Delivery time for replacement items may vary depending on your location.

If you are shipping an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.